Terms of Service

  1. Scope
  2. Offers and service descriptions
  3. Ordering process and conclusion of contract
  4. Prices and shipping costs
  5. Delivery, product availability
  6. Payment Terms
  7. Warranty and guarantee
  8. Liability
  9. Storage of the contract text
  10. Final Provisions

1. Scope

For the business relationship between Shadow in the Woods, owner: Andreas Lutz, Leonhardstr. 21, 07973 Greiz (hereinafter referred to as the “seller”) and the customer (hereinafter referred to as “customer”) are subject to the following General Terms and Conditions in their version valid at the time of the order.

Consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose that can be attributed predominantly neither their commercial nor their independent professional activity (§ 13 BGB).

Deviating conditions of the customer are not recognized, unless the seller expressly agrees to their validity.

2. Offers and service descriptions

The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the websites of the seller do not have the character of an assurance or guarantee. All offers are valid “as long as stocks last”, unless otherwise noted in the products. For the rest, errors remain reserved.

3. Ordering process and conclusion of contract

The customer can select products from the assortment of the seller without obligation and collect them via the button [to the shopping cart] in a so-called shopping cart. Within the basket, the product selection may be changed, e.g. to be deleted. Subsequently, the customer can proceed within the shopping cart via the checkout button to complete the ordering process.

With the [Order now] button, the customer makes a binding request to purchase the goods in the shopping cart. Before sending the order, the customer can change and view the data at any time, or go back to the shopping cart using the browser function “back” or cancel the order process altogether. Necessary information is marked with an asterisk (*).

The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer’s order is listed again and which the customer can print out via the “Print” function (order confirmation). The automatic acknowledgment of receipt merely documents that the customer’s order has been received by the seller and does not constitute acceptance of the request. The purchase contract is only concluded when the seller ships the ordered product to the customer within 2 days, or hand over the shipment has confirmed the customer within 2 days with a second e-mail, express order confirmation or sending the invoice.

4. Prices and shipping costs

All prices stated on the website of the seller are inclusive of the applicable statutory sales tax.

In addition to the prices quoted, the seller charges shipping for the delivery. The shipping costs are clearly communicated to the buyer on a separate information page and during the ordering process.

5. Delivery, product availability

If the delivery of the goods fails due to the fault of the buyer despite three times delivery attempt, the seller can withdraw from the contract. Possibly. Payments made will be reimbursed to the customer immediately (minus shipping costs).

If the ordered product is not available, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or the customer does not wish to receive a comparable product, the seller will immediately reimburse the customer for the consideration already provided.

Customers are informed about delivery times and delivery restrictions (e.g., limitations on deliveries to certain countries) on a separate information page or within the relevant product description.

6. Payment arrangements

The customer can choose from the available payment methods within and before the order process. Customers are informed about the available means of payment on a separate information page.

For all payment methods, payment must be made in advance without deduction.

If third-party providers are charged with payment processing, e.g. Paypal. their terms and conditions apply.

The customer is only entitled to offset if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.

7. Material defect warranty and warranty

The warranty is determined by legal regulations.

There is a guarantee on the goods delivered by the seller only if expressly delivered. Customers are informed about the warranty conditions prior to initiating the order process.

8. Liability

For a liability of the seller for damages without prejudice to the other statutory eligibility requirements, the following disclaimers and limitations apply.

The seller is liable without limitation, as far as the cause of damage is based on intent or gross negligence.

Furthermore, the seller shall be liable for the slightly negligent breach of material obligations whose breach jeopardizes the achievement of the purpose of the contract or for the breach of duties whose fulfillment enables the proper execution of the contract in the first place and whose compliance the customer regularly trusts. In this case, however, the seller is liable only for the foreseeable, contract-typical damage. The seller is not liable for slightly negligent breaches of obligations other than those specified in the preceding sentences.

The above limitations of liability do not apply in case of injury to life, limb or health, for a defect after assuming a guarantee for the condition of the product and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

As far as the liability of the seller is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

9. Storage of the contract text

The customer can print the contract text to the seller before placing the order by using the print function of his browser in the last step of the order.

The seller also sends the customer an order confirmation with all order data to the e-mail address provided by him. With the order confirmation, but at the latest when the goods are delivered, the customer also receives a copy of the terms and conditions together with the cancellation policy and the information about shipping costs as well as terms of delivery and payment. If you have registered in our shop, you can see in your profile area your orders placed. In addition, we save the contract text, but make it inaccessible on the Internet.

10. Final provisions

Place of jurisdiction and place of fulfillment is the place of business of the seller, if the customer is a merchant, legal entity of the public right or public special estate.

Contract language is German.

European Commission Online Dispute Resolution (OS) platform for consumers: http://ec.europa.eu/consumers/odr/. We are unwilling and not obliged to participate in a dispute settlement procedure before a consumer arbitration board.

Returns

You can cancel your order or any part of it within 14 days without giving a reason. The item (s) must be received by us within 30 days of withdrawal. The right of withdrawal does not exist for custom and custom-made products. These are individualized articles tailored to your person. Fill out the form below within 14 days of receiving your order. As soon as the return has arrived, we will refund your order minus shipping costs.

If you return orders the shipping is on you.

The items should be unworn or in mint condition. Visible used or damaged items we cannot refund. Please pack the shipment well, so that it is not damaged on the way back. Send with tracking. Otherwise, we can not refund you in the event of loss of the shipment without tracking the items.

All you need u can get here: Returns